Privacy Policy

At QUANTAS LEAP SDN BHD (“Company”, “We”, “Us”, or “Our”), we respect Your privacy and are committed to protecting the personal information You provide when using Our Website and purchasing Our Goods.

This Privacy Policy explains how We collect, use, disclose, store, and protect Your personal information when You access or use Our Website, place an Order, contact Us, or otherwise interact with Our services.

Our Website is available at https://quantasleap.online/.

By accessing or using Our Website, You acknowledge that You have read and understood this Privacy Policy. If You do not agree with this Privacy Policy, please discontinue use of the Website.

1. Definitions

For the purposes of this Privacy Policy:

  • “Company” refers to QUANTAS LEAP SDN BHD.
  • “Website” refers to https://quantasleap.online/.
  • “Service” refers to the Website and related services provided by the Company.
  • “Personal Data” or “Personal Information” means information that identifies You or can reasonably be used to identify You.
  • “Order” means a request made by You to purchase Goods from Us.
  • “Goods” refers to the products offered for sale through Our Website.
  • “You” means the individual accessing or using Our Website, or the company or legal entity on behalf of which such individual is accessing or using the Website.

2. Information We Collect

We may collect personal information that You voluntarily provide when using Our Website, creating an account, placing an Order, contacting Us, submitting an enquiry, or interacting with Our services.

Depending on how You use the Website, the information We collect may include:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Billing address.
  • Shipping address.
  • Delivery information.
  • Order details.
  • Payment-related information.
  • Transaction information.
  • Account login information, where applicable.
  • Customer service communications.
  • Product reviews or feedback.
  • Information You provide through contact forms.
  • Other information You voluntarily provide to Us.

You should only provide personal information that is accurate, current, and necessary for the relevant purpose.

3. Payment Information

When You make a purchase through Our Website, payment information may be processed by third-party payment service providers.

Depending on the payment method used, We may receive limited payment-related information such as transaction status, payment confirmation, payment method, transaction reference, or other information required to confirm and manage Your Order.

We do not necessarily receive or store Your complete payment card details where payments are processed directly through third-party payment providers.

Payment information is subject to the privacy policies and terms of the relevant payment service provider.

4. Automatically Collected Information

When You access Our Website, certain technical information may be collected automatically.

This may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Website pages visited.
  • Date and time of access.
  • Referring website.
  • General browsing activity.
  • Device and technical information.
  • Approximate location information derived from technical data.

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

We may use this information to understand how visitors use Our Website, maintain Website security, troubleshoot technical issues, and improve the user experience.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on Your device that help websites remember information about Your visit.

We may use cookies for purposes including:

  • Keeping the Website functioning properly.
  • Remembering shopping cart information.
  • Maintaining login or session functionality.
  • Remembering preferences.
  • Improving Website performance.
  • Understanding Website traffic.
  • Analysing user behaviour.
  • Improving Our products and services.
  • Supporting marketing activities where applicable.
  • Detecting suspicious or fraudulent activity.

You may configure Your browser to refuse or delete cookies.

However, disabling certain cookies may affect the functionality or availability of some features of the Website.

6. How We Use Your Personal Information

We may use Your personal information for legitimate business and operational purposes, including:

  • Processing and fulfilling Orders.
  • Confirming purchases.
  • Arranging delivery.
  • Communicating with You regarding Your Order.
  • Responding to enquiries.
  • Providing customer support.
  • Processing refunds, returns, or exchanges.
  • Managing customer accounts where applicable.
  • Processing payments through relevant payment providers.
  • Preventing fraud and unauthorised transactions.
  • Maintaining Website security.
  • Improving Our Website.
  • Improving Our products and services.
  • Understanding customer preferences.
  • Managing promotions and campaigns.
  • Sending service-related communications.
  • Sending marketing communications where permitted and appropriate.
  • Maintaining business records.
  • Complying with applicable laws and regulations.
  • Protecting Our legal rights and interests.
  • Resolving disputes.
  • Performing other purposes reasonably necessary to operate Our business.

7. Order and Delivery Information

When You purchase Goods from Us, We may use Your personal information to process and fulfil Your Order.

This may include sharing necessary information with relevant delivery providers so that Your Order can be delivered to the address You provide.

Information provided to delivery providers may include:

  • Recipient name.
  • Contact number.
  • Delivery address.
  • Order or shipment reference.
  • Other information reasonably required to complete delivery.

We will only provide information that is reasonably necessary for the relevant delivery or service.

8. Communications

We may contact You regarding:

  • Order confirmations.
  • Payment confirmations.
  • Shipping and delivery updates.
  • Changes to Your Order.
  • Returns and refunds.
  • Customer service enquiries.
  • Website or account-related matters.
  • Important changes to Our policies.
  • Security or fraud-related matters.

Where permitted by applicable law, We may also send promotional or marketing communications regarding Our products, promotions, new arrivals, or special offers.

You may opt out of certain marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting Us.

Please note that You may still receive important transactional or service-related communications where necessary to fulfil an Order or provide Our services.

9. Sharing of Personal Information

We do not sell Your personal information as a business practice.

However, We may disclose or provide access to personal information to trusted third parties where reasonably necessary to operate Our business or provide services to You.

These parties may include:

  • Payment service providers.
  • Courier and delivery companies.
  • Website hosting providers.
  • E-commerce and technology service providers.
  • Website analytics providers.
  • IT and security service providers.
  • Customer support service providers.
  • Marketing or communication service providers where applicable.
  • Professional advisers.
  • Legal or regulatory authorities.
  • Government agencies where required by law.
  • Other service providers engaged to support Our business.

Third parties may only receive information that is reasonably necessary for the relevant purpose, subject to applicable requirements.

10. Third-Party Service Providers

Certain features of Our Website may rely on third-party services.

These services may collect or process information according to their own privacy policies.

Examples may include:

  • Payment processing services.
  • Delivery and courier services.
  • Website analytics services.
  • Website hosting services.
  • Security services.
  • Email communication services.
  • Social media services.
  • Advertising services, where applicable.

We recommend reviewing the privacy policies of relevant third-party providers where You interact with their services.

11. Legal and Regulatory Disclosures

We may disclose Your personal information where We reasonably believe disclosure is necessary to:

  • Comply with applicable law.
  • Comply with a court order or legal process.
  • Respond to a lawful request from a government authority.
  • Protect the rights, property, or safety of the Company.
  • Protect customers or other individuals.
  • Investigate suspected fraud or unlawful activity.
  • Enforce Our Terms & Conditions or other policies.
  • Establish, exercise, or defend legal claims.

We will seek to limit such disclosures to what is reasonably necessary for the relevant purpose.

12. Business Transfers

If the Company is involved in a merger, acquisition, restructuring, sale of assets, financing, reorganisation, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Where appropriate, We will take reasonable steps to ensure that personal information continues to be handled in accordance with applicable privacy requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil Orders.
  • Provide customer support.
  • Maintain business and transaction records.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce agreements.
  • Protect Our legal rights.

The actual retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, We may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

14. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include appropriate access controls, secure systems, authentication procedures, technical safeguards, and other reasonable measures appropriate to the nature of the information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while We take reasonable steps to protect Your personal information, We cannot guarantee absolute security.

15. Your Responsibility

You are responsible for keeping any account credentials, passwords, or other authentication information confidential where applicable.

You should not share Your account credentials with other people.

If You believe that Your account or personal information has been accessed without authorisation, You should contact Us as soon as possible.

You should also take reasonable steps to protect Your own device, account, and internet connection.

16. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children who are not legally able to use the Service without appropriate consent.

We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing the Service.

If You believe that a child has provided personal information to Us without appropriate consent, please contact Us.

Where required and reasonably possible, We will take appropriate steps to address the situation.

17. Data Accuracy

We rely on the information provided by You to process Orders and provide Our services.

You are responsible for ensuring that the personal information You provide is accurate, complete, and up to date.

If Your personal information changes, You should contact Us or update the relevant information through the available Website functionality, where applicable.

Incorrect information may result in delivery problems, communication issues, payment issues, or other difficulties in processing Your Order.

18. Access to Personal Information

Subject to applicable law, You may have certain rights relating to the personal information We hold about You.

Depending on the circumstances and applicable legal requirements, You may request:

  • Access to certain personal information We hold about You.
  • Correction of inaccurate or incomplete information.
  • Further information about how Your personal information is used.
  • Withdrawal of consent where processing is based on consent.
  • Other rights available under applicable Malaysian law.

Requests may be subject to verification and applicable legal requirements.

We may need to confirm Your identity before responding to a request concerning personal information.

19. Correction of Personal Information

If You believe that personal information We hold about You is inaccurate, incomplete, or outdated, You may contact Us and request that it be corrected.

We may request reasonable information or documentation to verify the requested correction.

Where appropriate, We will take reasonable steps to update the relevant information.

20. Withdrawal of Consent

Where We process Your personal information based on Your consent, You may withdraw that consent by contacting Us, subject to applicable law and any limitations that may apply.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect Our ability to provide certain services or process certain requests.

For example, We may still need to retain or process certain information where required to fulfil an Order, comply with legal obligations, prevent fraud, resolve disputes, or exercise legal rights.

21. Marketing Communications

Where permitted by applicable law, We may use Your contact information to provide information about Our products, promotions, new arrivals, special offers, or other marketing activities.

You may unsubscribe from marketing communications at any time.

However, opting out of marketing communications does not necessarily prevent Us from sending essential communications relating to Your Orders, payments, deliveries, refunds, security, or other service-related matters.

22. Third-Party Links

Our Website may contain links to third-party websites, platforms, social media pages, or other services.

These third-party websites are not controlled by Us.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of each third-party website before providing personal information.

23. Social Media

If You interact with Us through social media platforms, information may be processed by the relevant social media platform.

Your interactions with social media platforms are subject to the privacy policies and terms of those platforms.

We may receive information from social media platforms depending on Your privacy settings and the features You use.

24. Analytics

We may use analytics technologies to understand how visitors interact with Our Website.

Analytics information may help Us understand:

  • Which pages receive the most visits.
  • How visitors navigate the Website.
  • General traffic patterns.
  • Website performance.
  • Technical problems.
  • Customer behaviour and preferences.
  • How We can improve the Website.

Where analytics services are provided by third parties, information may be processed according to their applicable privacy policies.

25. Marketing and Advertising Technologies

Where applicable, We may use advertising or marketing technologies to promote Our products and services.

These technologies may use cookies, pixels, tags, identifiers, or similar technologies to measure advertising performance or understand interactions with Our marketing activities.

The availability and use of such technologies may change over time.

You may be able to control certain advertising or tracking technologies through Your browser, device settings, or the relevant third-party platform.

26. International Data Transfers

Although Our business provides shipping within Malaysia only, certain third-party service providers that support Our Website or business operations may process information from locations outside Malaysia.

Where personal information is transferred, stored, or processed outside Malaysia, We will take reasonable steps to ensure that such processing is handled in accordance with applicable privacy and data protection requirements.

27. Data Breaches and Security Incidents

If We become aware of a personal data breach that requires notification under applicable law, We will take reasonable steps to investigate, contain, and address the incident.

Where legally required, We may notify affected individuals and/or relevant authorities.

We encourage You to contact Us promptly if You believe that Your personal information has been compromised.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to Our business operations.
  • Changes to the Website.
  • Changes to technology.
  • Changes to third-party service providers.
  • Changes to applicable laws or regulations.
  • Changes to how We collect or use personal information.

Any updated version will be published on this page with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

Your continued use of the Website after changes have been published constitutes acknowledgement of the updated Privacy Policy to the extent permitted by applicable law.

29. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to this Privacy Policy or Our handling of personal information shall be subject to the applicable laws and jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available to You under applicable law.

30. Contact Us

If You have any questions, requests, complaints, or concerns regarding this Privacy Policy or the way We handle Your personal information, please contact Us:

QUANTAS LEAP SDN BHD
Website: https://quantasleap.online/
Email: quantas_leap@outlook.com

When contacting Us regarding personal information, please provide sufficient details to help Us understand and process Your request.

We may request reasonable information to verify Your identity before responding to requests involving personal information.

31. Acknowledgement

By accessing or using Our Website, placing an Order, or providing personal information to Us, You acknowledge that You have read and understood this Privacy Policy.

You agree that Your personal information may be collected, used, disclosed, stored, and processed as described in this Privacy Policy, subject to applicable Malaysian laws and regulations.