Please read these Terms & Conditions carefully before using the website operated by QUANTAS LEAP SDN BHD. By accessing or using our website, purchasing any Goods, or placing an Order through the Service, You agree to be bound by these Terms & Conditions.
If You do not agree with any part of these Terms & Conditions, You should not use the Service or purchase Goods from Us.
Definitions
For the purposes of these Terms & Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to QUANTAS LEAP SDN BHD.
- “Goods” refers to the items offered for sale on the Service, including blind boxes, collectible figures, display cabinets, and related collectible products such as Pop Mart, Sonny Angel, Laura, Nanci, MokoMiko and other products made available by the Company.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the QUANTAS LEAP SDN BHD website, accessible from https://quantasleap.online/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Website” means the Service and any webpages, content, features, functionality, and services made available through the Service.
- “Product Information” means any product name, description, image, specification, size, colour, availability, pricing, packaging information, or other information displayed on the Service.
1. Acceptance of Terms
By accessing Our Website, creating an Order, purchasing Goods, or otherwise using the Service, You acknowledge that You have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions apply to all visitors, users, customers, and other persons who access or use the Service.
We reserve the right to update, amend, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective once they are published on this page.
Your continued use of the Service after changes are published constitutes Your acceptance of the revised Terms & Conditions.
2. Eligibility
You must be legally capable of entering into a binding agreement to use the Service and purchase Goods from Us.
If You are purchasing Goods on behalf of a company, business, or other legal entity, You represent and warrant that You have the authority to bind that entity to these Terms & Conditions.
We reserve the right to refuse or cancel an Order where We reasonably believe that the purchaser does not have the legal capacity to enter into the transaction.
3. Products and Product Information
We make reasonable efforts to ensure that the information displayed on the Website is accurate, complete, and up to date.
However, Product Information may occasionally contain errors, inaccuracies, omissions, or typographical mistakes relating to product descriptions, pricing, availability, specifications, images, or other information.
Product images are provided for illustration and reference purposes. Due to photography, lighting, screen settings, manufacturing differences, packaging updates, and other factors, the actual Goods may differ slightly from images displayed on the Website.
For collectible and blind box products, packaging, artwork, colour, accessories, and other visual details may vary depending on the manufacturer’s production batch.
We reserve the right to correct errors, update Product Information, and modify or discontinue Goods at any time without prior notice.
4. Blind Box and Collectible Products
Certain Goods sold through the Service may be blind box or mystery collectible products.
Where a product is sold as a blind box, the specific character, design, colour, or variation contained inside the unopened box may not be known at the time of purchase.
Unless expressly stated otherwise, purchasing multiple blind boxes does not guarantee that You will receive different characters or designs.
Duplicate items may occur when purchasing multiple blind boxes.
We are not responsible for duplicate characters or designs resulting from the random nature of blind box products, provided that the Goods supplied correspond to the product purchased.
Where the manufacturer identifies certain characters as rare, secret, limited, chase, or special editions, the availability of such items is subject to the manufacturer’s distribution and randomisation process.
5. Product Condition and Packaging
Collectible products may contain minor manufacturing imperfections, packaging variations, printing differences, paint variations, small marks, or other characteristics that may occur during manufacturing.
Unless expressly stated otherwise, such minor variations that do not materially affect the functionality or collectible nature of the Goods will not necessarily be considered defects.
Where Goods are supplied in original manufacturer packaging, We cannot guarantee that every box, sleeve, outer packaging, or protective material will be completely free from minor cosmetic imperfections caused during manufacturing or transportation.
6. Pricing
All prices displayed on the Website are subject to change without prior notice.
We make reasonable efforts to ensure that all prices are displayed accurately. However, pricing errors may occasionally occur.
If We discover an error in the price of Goods that You have ordered, We may contact You and provide the option to reconfirm the Order at the correct price or cancel the Order.
If We are unable to contact You or You do not accept the corrected price, We may cancel the affected Order and provide an appropriate refund where payment has already been made.
Unless expressly stated otherwise, any applicable delivery fees, taxes, duties, or other charges will be displayed during the checkout process or otherwise communicated to You.
7. Orders
When You place an Order through the Service, You are making an offer to purchase the selected Goods in accordance with these Terms & Conditions.
Submission of an Order does not automatically guarantee that the Order has been accepted.
We reserve the right to accept or reject any Order for reasons including, but not limited to:
- The Goods are unavailable.
- There is an error in the product description or pricing.
- There is an error in Your Order information.
- We suspect fraudulent, unauthorised, or suspicious activity.
- The Order exceeds reasonable purchase quantities.
- The delivery information provided is incomplete or invalid.
- Circumstances beyond Our reasonable control prevent Us from fulfilling the Order.
An Order will be considered accepted when We confirm the Order or otherwise communicate acceptance to You.
8. Order Information
You are responsible for ensuring that all information provided when placing an Order is accurate and complete.
This includes Your name, contact number, email address, billing information, shipping address, and any other information required to process and deliver Your Order.
We are not responsible for delays, failed deliveries, additional delivery charges, or losses resulting from incorrect, incomplete, or outdated information provided by You.
If You discover an error in Your Order information, You should contact Us as soon as possible.
We cannot guarantee that changes can be made after an Order has been processed or dispatched.
9. Payment
Payment must be completed using the payment methods made available through the Service.
You represent and warrant that You are authorised to use the payment method provided for Your Order.
We reserve the right to cancel or suspend an Order if payment is unsuccessful, reversed, declined, unauthorised, or reasonably suspected to be fraudulent.
Orders will generally only be processed after successful payment confirmation.
10. Availability
All Goods are subject to availability.
We may limit the quantity of Goods that can be purchased by a customer or per Order.
If Goods become unavailable after You have placed an Order, We may cancel the affected portion of the Order and provide an appropriate refund for the unavailable Goods.
We do not guarantee that any particular Product will remain available for any specific period.
11. Promotions, Discounts and Vouchers
From time to time, We may offer promotions, discounts, vouchers, campaigns, or special offers.
Each promotion may be subject to additional terms, including eligibility requirements, validity periods, minimum purchase amounts, product exclusions, or redemption limits.
Unless expressly stated otherwise, promotions cannot be combined with other promotions, discounts, or vouchers.
We reserve the right to modify, suspend, or terminate any promotion at any time where permitted by applicable law.
12. Delivery and Shipping
We will arrange delivery of accepted Orders to the shipping address provided by You.
Estimated delivery times are provided for guidance only and may vary depending on the destination, courier, weather conditions, public holidays, peak periods, customs procedures, operational disruptions, and other circumstances beyond Our reasonable control.
Once an Order has been handed to the applicable delivery provider, delivery may be affected by circumstances outside Our control.
You are responsible for ensuring that someone is available to receive the Goods where required.
Additional delivery terms may be provided in Our Shipping Policy.
13. International Orders
Where international delivery is available, You acknowledge that the shipment may be subject to customs procedures, import restrictions, taxes, duties, clearance charges, or other requirements imposed by the destination country.
Unless expressly stated otherwise, any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are the responsibility of the recipient.
We do not guarantee that Goods can be legally imported into every destination.
You are responsible for checking applicable import requirements before placing an international Order.
14. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are subject to Our applicable Return, Refund and Exchange Policy.
Unless otherwise required by applicable law or expressly stated in Our policy, Goods that have been correctly supplied are generally not eligible for return, refund, or exchange merely because You have changed Your mind.
If You receive the wrong Goods, Goods that materially differ from the advertised specifications, or Goods that arrive damaged or defective, You should contact Us within the applicable period stated in Our Return, Refund and Exchange Policy.
We may require photographs, videos, Order details, packaging information, or other reasonable evidence to assess a return, refund, replacement, or exchange request.
15. Damaged Goods
You should inspect Your Order as soon as reasonably possible after delivery.
If Goods appear damaged upon delivery, You should retain the original packaging and contact Us promptly.
We may request photographs or videos showing the condition of the Goods, packaging, shipping label, and any visible damage.
Failure to provide requested information may affect Our ability to assess a claim.
Nothing in this section limits any rights You may have under applicable consumer protection laws.
16. Cancellation of Orders
Requests to cancel an Order should be submitted to Us as soon as possible.
We may be unable to cancel an Order once it has been processed, packed, or dispatched.
Where an Order has already been dispatched, You may need to follow the applicable return procedure instead.
We reserve the right to cancel an Order where there are reasonable grounds to believe that the transaction is fraudulent, unlawful, abusive, or otherwise inconsistent with these Terms & Conditions.
17. Intellectual Property
All content available through the Service, including but not limited to text, graphics, logos, photographs, product images, designs, icons, layouts, videos, software, and other materials, is owned by or licensed to the Company unless otherwise stated.
Such content is protected by applicable intellectual property laws.
You may access and use the Website for personal and lawful purposes.
You must not reproduce, copy, modify, distribute, publish, sell, license, transmit, or commercially exploit Our Website content without Our prior written permission, except where permitted by applicable law.
Nothing in these Terms & Conditions transfers any intellectual property rights from the Company to You.
18. Third-Party Brands and Products
Certain Goods offered through the Service may be manufactured by or associated with third-party brands, licensors, artists, designers, or manufacturers.
The appearance of third-party products or brand names on the Service does not necessarily mean that the Company owns those trademarks or intellectual property rights.
All applicable third-party trademarks and intellectual property remain the property of their respective owners.
The Company is an independent seller or retailer of Goods unless expressly stated otherwise.
19. Website Use
You agree to use the Service only for lawful purposes.
You must not:
- Use the Website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to the Website or its systems.
- Interfere with the security or operation of the Website.
- Introduce malicious software, viruses, or harmful code.
- Use automated systems to scrape, copy, or collect Website content without permission.
- Attempt to manipulate pricing, promotions, stock availability, or checkout functionality.
- Submit false, misleading, or fraudulent information.
- Use the Service in a way that may damage, disable, overburden, or impair the Website.
We reserve the right to restrict or terminate access to the Service if You breach these Terms & Conditions.
20. User Communications
If You contact Us by email, contact form, social media, or other communication channels, You agree that the information provided is accurate and not misleading.
You must not send content that is unlawful, abusive, threatening, defamatory, fraudulent, discriminatory, or otherwise inappropriate.
We reserve the right to refuse to respond to communications that are abusive, threatening, or otherwise unreasonable.
21. Reviews and User-Generated Content
Where the Service allows You to submit reviews, comments, photographs, ratings, or other content, You remain responsible for the content You submit.
You must not submit content that:
- Is false or misleading.
- Violates the rights of another person.
- Infringes intellectual property rights.
- Contains unlawful or offensive material.
- Contains malicious software.
- Is intended to impersonate another person or entity.
- Is submitted for fraudulent or manipulative purposes.
By submitting content to the Service, You grant Us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute that content in connection with Our business and the operation, promotion, or improvement of the Service, subject to applicable law.
We reserve the right to remove content that We reasonably believe violates these Terms & Conditions.
22. Links to Third-Party Websites
The Service may contain links to third-party websites or services that are not owned or controlled by the Company.
We do not control and are not responsible for the content, privacy practices, availability, security, products, services, or policies of third-party websites.
Accessing third-party websites is at Your own risk.
You should review the applicable terms and privacy policies of any third-party website You visit.
23. Disclaimer
The Service and its content are provided on an “as available” and “as is” basis, subject to applicable law.
We make reasonable efforts to maintain the Website and provide accurate Product Information, but We do not guarantee that:
- The Website will always be available or uninterrupted.
- The Website will be free from errors or technical problems.
- Product Information will always be completely accurate or current.
- The Website will be free from viruses or other harmful components.
- Every product displayed will remain available.
- Delivery estimates will always be met.
Nothing in these Terms & Conditions excludes or limits any warranty, condition, right, or remedy that cannot legally be excluded or limited under applicable law.
24. Limitation of Liability
To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, agents, representatives, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to Your use of the Service or purchase of Goods.
This may include, where legally permissible, loss of profits, loss of business, loss of data, loss of opportunity, or other indirect losses.
Our liability relating to any particular Order shall, to the extent permitted by applicable law, be limited to the amount paid by You for the affected Goods.
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.
25. Indemnification
To the extent permitted by applicable law, You agree to indemnify and hold harmless the Company, its directors, officers, employees, agents, affiliates, suppliers, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:
- Your breach of these Terms & Conditions.
- Your unlawful or improper use of the Service.
- Your violation of any applicable law or regulation.
- Your infringement of the rights of another person or entity.
- Information or content submitted by You through the Service.
26. Force Majeure
We shall not be responsible for any delay, failure, interruption, or inability to perform Our obligations where such delay or failure results from circumstances beyond Our reasonable control.
Such circumstances may include natural disasters, floods, fires, severe weather, epidemics, pandemics, war, civil unrest, government actions, labour disputes, transportation disruptions, courier failures, telecommunications failures, internet disruptions, cyber incidents, supplier disruptions, or other events beyond Our reasonable control.
Where such circumstances occur, We will make reasonable efforts to minimise their impact and resume normal operations as soon as reasonably practicable.
27. Privacy
Your use of the Service may involve the collection and processing of personal information required to operate Our business and fulfil Orders.
We will handle personal information in accordance with Our applicable Privacy Policy and applicable Malaysian data protection laws.
By using the Service, You acknowledge that information may be collected and processed as reasonably necessary to provide the Service, process payments, fulfil Orders, arrange delivery, communicate with You, provide customer support, and comply with legal obligations.
28. Fraud and Abuse
We reserve the right to investigate transactions that We reasonably believe may involve fraud, abuse, unauthorised payment, suspicious activity, misuse of promotions, multiple fraudulent accounts, or other unlawful conduct.
Where permitted by law, We may cancel Orders, restrict accounts, refuse transactions, suspend access to the Service, or take other appropriate action where We reasonably believe that fraudulent or abusive activity has occurred.
We may cooperate with payment providers, delivery providers, law enforcement authorities, regulators, or other relevant parties where required or permitted by law.
29. Termination
We may suspend or terminate Your access to the Service without prior notice if You materially breach these Terms & Conditions or engage in conduct that may harm the Company, other customers, the Website, or third parties.
You may stop using the Service at any time.
Any provisions of these Terms & Conditions that by their nature should continue after termination shall remain in effect, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.
30. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable where legally possible.
The remaining provisions shall continue in full force and effect.
31. Waiver
If We do not immediately enforce any right or provision under these Terms & Conditions, this does not constitute a waiver of that right or provision.
Any waiver must be expressly communicated or made in writing by the Company.
32. Entire Agreement
These Terms & Conditions, together with any policies or notices expressly incorporated into them, constitute the entire agreement between You and the Company regarding Your use of the Service and purchase of Goods.
They supersede any prior agreements, communications, or understandings relating to the same subject matter, except where otherwise required by law.
33. Changes to These Terms & Conditions
We reserve the right to amend these Terms & Conditions from time to time.
Updated Terms & Conditions will be published on this page with the revised “Last Updated” date.
You are responsible for reviewing the Terms & Conditions periodically.
Your continued use of the Service following publication of changes means that You accept the updated Terms & Conditions.
34. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, the Service, or any Order shall be subject to the applicable laws and jurisdiction of the courts of Malaysia.
Nothing in this section prevents either party from exercising any rights or remedies that are available under applicable Malaysian law.
Where applicable, statutory consumer rights and protections that cannot legally be excluded or limited shall continue to apply.
35. Dispute Resolution
We encourage You to contact Us first to attempt to resolve any complaint or dispute amicably.
You may contact Us using the details provided below and provide sufficient information regarding the nature of Your complaint, including Your Order number and relevant supporting documents where applicable.
We will make reasonable efforts to review and respond to legitimate complaints within a reasonable period.
If a dispute cannot be resolved amicably, the parties may pursue the dispute through the appropriate courts, tribunals, authorities, or other dispute-resolution mechanisms available under Malaysian law.
36. Contact Us
If You have any questions, concerns, complaints, or requests relating to these Terms & Conditions, Our Goods, Orders, or the Service, You may contact Us at:
QUANTAS LEAP SDN BHD
Website: https://quantasleap.online/
Email: quantas_leap@outlook.com
We recommend that You include Your full name, Order number where applicable, and a clear description of Your enquiry so that We can assist You more efficiently.
37. Acknowledgement
By using the Service or placing an Order, You acknowledge that You have read, understood, and agreed to these Terms & Conditions.
If You do not agree to these Terms & Conditions, You should discontinue use of the Service.