Shipping Policy

At QUANTAS LEAP SDN BHD, we aim to provide a simple, reliable, and convenient delivery experience for all customers purchasing through our website.

This Shipping Policy explains our delivery coverage, processing times, estimated delivery timelines, shipping charges, delivery requirements, and other information relating to Orders placed through our Website.

By placing an Order with Us, You acknowledge and agree to the terms of this Shipping Policy.

1. Shipping Coverage

We currently provide delivery services within Malaysia only.

Orders may be delivered to eligible residential addresses, commercial addresses, offices, and other valid delivery addresses within Malaysia, subject to courier service availability.

We do not currently provide international shipping.

International Orders cannot be placed through Our Website unless We expressly announce that international delivery has become available.

Customers located outside Malaysia should not place an Order with an international delivery address.

2. Free Shipping

We currently offer free shipping on Orders placed through Our Website within Malaysia.

There is no standard shipping fee charged to customers for eligible domestic deliveries.

The shipping cost, where applicable, is covered by the Company.

We reserve the right to change Our shipping arrangements or introduce different delivery charges in the future. Any applicable shipping charges will be clearly displayed before You complete Your Order.

3. Delivery Time

Our standard delivery timeframe is within 7 days.

The estimated delivery period is generally up to 7 days from the time Your Order has been processed and prepared for shipment, subject to courier availability and other circumstances that may affect delivery.

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Delivery location.
  • Courier operating schedules.
  • Weather conditions.
  • Public holidays.
  • Peak shopping periods.
  • High order volumes.
  • Courier delays.
  • Incorrect or incomplete delivery information.
  • Remote or hard-to-reach locations.
  • Unforeseen circumstances beyond Our reasonable control.

We will make reasonable efforts to ensure that Orders are processed and handed over to the courier as soon as reasonably practicable.

4. Order Processing

Orders will be processed after successful payment confirmation.

Processing may include payment verification, Order confirmation, product preparation, packing, quality checking, and handover to the appointed delivery provider.

Orders placed outside normal business or operating hours may be processed on the next available business day.

The 7-day delivery estimate should therefore be understood as an estimated delivery timeframe rather than a guarantee that the Goods will arrive exactly seven days after the Order is placed.

5. No Overnight Delivery

We do not offer overnight delivery.

Customers cannot request or purchase an overnight, same-day, next-day, express, or priority delivery service through Our Website unless such service is expressly announced by the Company.

If You require Your Order urgently, We recommend placing Your Order as early as possible and allowing sufficient time for processing and delivery.

We are unable to guarantee delivery by a particular date unless We have expressly confirmed the delivery arrangement in writing.

6. Courier Delivery

Orders will be delivered using an appropriate courier or delivery service selected by the Company.

The courier may contact You using the contact details provided with Your Order.

Once Your Order has been handed over to the courier, the delivery process is subject to the courier’s operational procedures and delivery conditions.

We will make reasonable efforts to assist with delivery-related enquiries where possible.

However, delays caused by the courier may be outside Our direct control.

7. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing Your Order.

Please ensure that Your delivery information includes all relevant details, such as:

  • Full recipient name.
  • Contact number.
  • Unit, house, or building number.
  • Street or road name.
  • Residential or commercial building name, where applicable.
  • Area or neighbourhood.
  • Postcode.
  • City.
  • State.

You should also ensure that the recipient’s contact number is active and available for courier communication.

We are not responsible for delivery delays, failed deliveries, additional delivery attempts, or other delivery issues resulting from incorrect, incomplete, or inaccurate information provided by You.

8. Changes to Delivery Address

If You need to change Your delivery address after placing an Order, You should contact Us as soon as possible.

We will try to accommodate address changes where the Order has not yet been processed or dispatched.

However, We cannot guarantee that an address change will be possible after the Order has been packed, dispatched, or handed over to the courier.

If the courier has already received the Order, You may need to contact the courier directly or follow the courier’s procedures for requesting an address change.

Any additional charges imposed by a courier for an address change, redirection, or additional delivery service may be the responsibility of the customer where applicable.

9. Delivery Attempts

The courier may make delivery attempts according to its standard delivery procedures.

If no one is available to receive the Order, the courier may:

  • Attempt delivery again.
  • Contact the recipient.
  • Leave the parcel at an appropriate location where permitted.
  • Arrange collection from a designated location.
  • Return the parcel to the sender after unsuccessful delivery attempts.

The exact procedure may vary depending on the courier and delivery location.

Customers should monitor their delivery status and respond promptly to courier communications where necessary.

10. Failed Delivery

A delivery may fail for reasons including, but not limited to:

  • Incorrect address.
  • Incomplete address.
  • Incorrect postcode.
  • Recipient unavailable.
  • Recipient refusing the parcel.
  • Recipient cannot be contacted.
  • Restricted access to the delivery location.
  • Courier unable to locate the address.
  • Delivery area restrictions.
  • Other circumstances affecting successful delivery.

If an Order is returned to Us because delivery failed due to information or circumstances attributable to You, We may contact You regarding the next steps.

Additional delivery arrangements may be subject to the applicable circumstances and courier requirements.

11. Remote and Difficult-to-Reach Locations

Although We provide free shipping within Malaysia, delivery time and courier availability may vary depending on the destination.

Certain remote, rural, restricted-access, island, or difficult-to-reach locations may require additional time for delivery.

In such cases, the standard 7-day delivery estimate may be extended.

We will make reasonable efforts to arrange delivery to eligible Malaysian locations supported by Our courier service providers.

12. Tracking Information

Where tracking information is available, We may provide the relevant tracking details after the Order has been dispatched.

Customers may use the tracking information to monitor the progress of their shipment through the applicable courier’s tracking system.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

The availability and frequency of tracking updates depend on the courier.

13. Delivery Delays

We aim to deliver Orders within the stated delivery timeframe of up to 7 days.

However, delivery delays may occasionally occur.

Possible causes of delay include:

  • Courier operational issues.
  • High delivery volumes.
  • Public holidays.
  • Major sales campaigns.
  • Severe weather.
  • Flooding.
  • Road closures.
  • Traffic disruptions.
  • Natural disasters.
  • Incorrect delivery information.
  • Remote delivery locations.
  • Courier system issues.
  • Unforeseen events beyond Our reasonable control.

A delay does not automatically entitle You to cancel an Order or receive compensation where the delay is caused by circumstances beyond Our reasonable control.

If an Order has been significantly delayed, You may contact Us so that We can review the delivery status and assist where reasonably possible.

14. Public Holidays and Peak Periods

Delivery services may operate on reduced schedules or experience delays during Malaysian public holidays, festive periods, major shopping campaigns, promotional periods, and other high-volume periods.

Orders placed during these periods may require additional processing or delivery time.

Customers are encouraged to place Orders early if the Goods are required for a specific occasion, event, celebration, or deadline.

15. Damaged Parcels

We take reasonable care when packing Orders before shipment.

However, parcels may occasionally be damaged during transportation.

If You receive a parcel that appears visibly damaged, You should:

  1. Take photographs of the parcel before opening it where possible.
  2. Keep the original packaging.
  3. Take photographs or videos showing the condition of the Goods.
  4. Contact Us as soon as reasonably possible.
  5. Provide Your Order details and supporting evidence when requested.

We may require photographs, videos, delivery information, packaging details, or other reasonable evidence to assess the matter.

Damage claims will be reviewed in accordance with Our Return, Refund and Exchange Policy.

16. Incorrect or Missing Items

If You receive an item that is different from what You ordered, or if an item appears to be missing from Your Order, please contact Us as soon as possible.

Please provide:

  • Order number.
  • Recipient name.
  • Description of the issue.
  • Photographs of the received Goods.
  • Photographs of the packaging where relevant.

We will review the matter and determine the appropriate resolution in accordance with Our policies and applicable law.

17. Delivery Confirmation

An Order may be considered delivered when the courier’s tracking system records the parcel as delivered to the address provided in the Order.

If the tracking information shows that an Order has been delivered but You have not received it, You should contact Us promptly.

We may request additional information and may contact or liaise with the relevant courier where reasonably possible.

18. Lost Parcels

If a parcel appears to have been lost during delivery, please contact Us so that We can review the shipment status.

Where tracking information is available, We may investigate the matter with the applicable courier.

The investigation process may require additional time depending on the courier’s procedures.

We will take reasonable steps to assist in resolving confirmed delivery issues.

19. Customer Responsibility After Delivery

Customers are responsible for checking their Orders after delivery.

Please verify that:

  • The parcel belongs to You.
  • The Order contains the correct Goods.
  • The Goods are in acceptable condition.
  • Any visible damage is reported promptly.

Where a problem is identified, please contact Us within the applicable timeframe stated in Our Return, Refund and Exchange Policy.

20. International Shipping

We currently do not offer international shipping.

Orders can only be delivered to addresses within Malaysia.

We do not ship to destinations outside Malaysia, including overseas addresses, international forwarding addresses, or international freight destinations, unless We expressly announce otherwise.

If international shipping becomes available in the future, We may publish a revised Shipping Policy containing the applicable countries, shipping fees, delivery times, customs requirements, and other relevant conditions.

21. Shipping to Malaysia

Our current shipping service is intended for Malaysian customers and Malaysian delivery addresses.

Customers should provide a valid Malaysian delivery address during checkout.

We reserve the right to refuse an Order where the provided delivery address cannot be serviced by Our available delivery providers.

22. Shipping Restrictions

For operational, courier, or other legitimate reasons, certain addresses may be subject to delivery restrictions.

These may include locations that are inaccessible to standard courier services, restricted premises, certain remote locations, or addresses that cannot receive ordinary parcel deliveries.

If We are unable to deliver an Order to the address provided, We may contact You to request an alternative eligible delivery address.

23. Delivery Estimates Are Not Guarantees

All delivery periods stated on the Website or communicated by Us are estimates unless expressly stated otherwise.

The standard delivery timeframe is within 7 days, but We cannot guarantee that every Order will arrive within exactly 7 calendar days.

Delivery may take longer due to circumstances outside Our reasonable control.

We will nevertheless make reasonable efforts to process and dispatch Orders promptly.

24. Order Cancellation Due to Delivery Issues

If We determine that an Order cannot reasonably be delivered to the address provided, We may contact You to arrange an alternative solution.

Where delivery cannot be completed and the Order is cancelled, any refund will be handled in accordance with Our applicable refund policy and applicable law.

We reserve the right to determine whether an Order can reasonably be fulfilled based on the circumstances of the delivery.

25. Shipping Policy Changes

We reserve the right to update or amend this Shipping Policy from time to time.

Changes may be made to reflect changes in our business operations, courier arrangements, delivery coverage, applicable laws, or other operational requirements.

Any updated Shipping Policy will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy before placing an Order.

26. Contact Us

If You have any questions regarding shipping, delivery, tracking, or an existing Order, please contact Us using the information below:

QUANTAS LEAP SDN BHD
Website: https://quantasleap.online/
Email: quantas_leap@outlook.com

When contacting Us about an Order, please provide Your Order number, recipient name, and relevant delivery information so that We can assist You more efficiently.

27. Acknowledgement

By placing an Order through Our Website, You acknowledge that You have read and understood this Shipping Policy.

You agree that:

  • Shipping is currently available within Malaysia only.
  • We currently provide free shipping for eligible domestic Orders.
  • Our standard delivery timeframe is within 7 days.
  • Overnight, same-day, next-day, and express delivery are not available unless expressly announced by Us.
  • International shipping is not currently available.
  • Delivery times may vary due to circumstances beyond Our reasonable control.
  • You are responsible for providing accurate and complete delivery information.

By completing Your purchase, You agree to be bound by this Shipping Policy together with Our Terms & Conditions and other applicable policies published on the Website.